Being able to connect with customers and clients efficiently, quickly and easily is something which can benefit all small businesses. In the same vein, providing a rapid and reliable response to those customers when they need to reach you, is also critical. It is that, therefore, which makes office phone systems so vital to a business’s day to day operation.
It is crucial for a firm to have a telephone system which provides them with everything they need, and that is no longer as simple as merely installing phones, paying line rental and forgetting all about it. Today, technology advancements have led to office phone systems being available in a variety of configurations and offering an array of different potential features.
In order to help you ensure that your company has the best telephone system possible, this post is going to provide a brief guide to everything you need to know about office phone systems. The best place to start in this regard, is with the considerations you must keep in mind when deciding what you need from your system.
Understanding your own Needs
The correct small business phone system can do wonders for your workforce’s efficiency and productivity. It can do so by providing them with the tools needed to communicate effectively and to complete their vital day to day tasks as rapidly as possible and to the ideal standard. This can only be done, however, if you understand exactly what your staff need.
You need to consider, for example, whether your employees would benefit from being able to take and make business calls on the move, or whether using a desktop computer as a phone could enhance productivity. Furthermore, you may wish to ask yourself whether one phone number which rings on multiple devices could prove more efficient in your office or if instant in-house communication is something you can’t do without.
Once you have considered these questions and other similar queries regarding your own needs, you will be able to better assess the office phone systems solutions that are available to you. One such which may prove useful to consider, is that of a VoIP phone system.
VoIP is an acronym which stands for Voice over Internet Protocol. In layman’s terms, a VoIP telephony system is one that allows users to make and take calls via an internet connection rather than through a traditional analogue phone system. Such systems tend to be made up of phones which themselves can transfer analogue phone signals into digital or to include Analogue Terminal Adapters (ATAs) in order to do so.
These VoIP phone systems are becoming increasingly popular with businesses of all sizes and there are a couple of notable reasons why. Firstly, in many cases, VoIP office phone systems can prove far more cost-effective than an equivalent service from traditional sources. This is the case as calls are transmitted as data via the internet and as such, are covered by the cost of a broadband subscription rather than adding call costs on top.
The other main advantage of VoIP systems is one of improved functionality. Unlike traditional systems, with a VoIP setup you can take a VoIP phone anywhere you wish and – as long as you are connected to the internet – can receive business calls. What’s more, the connectivity and modernity of VoIP systems also opens up further avenues for things like hot desking, voicemail to email connectivity and mobile pairing to turn any device into a business phone.
If VoIP office phone systems sound like something that could benefit your company, or if you just want to learn a little bit more, contact Mustard IT today and we will give you all the help you need.